A relationship banker is a finance professional who plays a crucial role in helping clients manage their bank accounts and navigate bank policies. Their primary objective is to retain customers while driving business growth for the bank. If you’re preparing for a banking interview, we’ve compiled a list of 20 questions that will help you succeed in your interview. Let’s dive in!
- 1. Why Are You Interested In This Role?
- 2. What Are The Roles Of A Relationship Banker?
- 3. What Are The Qualities That A Relationship Banker Needs To Be Successful?
- 4. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
- 5. Describe Your Daily Routine As A Relationship Banker?
- 6. Describe Your Experience Briefly
- 7. What Kind Of Strategies And Mindset Are Required For This Role?
- 8. What Is The Biggest Challenge That You Foresee In This Job?
- 9. How Do You Stay Motivated In Your Work?
- 10. Describe A Time When You Failed In This Role And The Lesson You Learned?
- 11. Why Do You Feel You Are the Most Suited For This Role?
- 12. Share With Us Your Greatest Achievement.
- 13. As A Relationship Banker, How Will You Handle A Difficult Customer?
- 14. How Will Your Former Colleagues Describe You?
- 15. How Do You Determine A Client’s Needs?
- 16. Describe Your Communication Skills.
- 17. How Did You Grow In Your Previous Position?
- 18. Why Do You Want To Work With This Particular Bank?
- 19. How Do You Plan Out Your Day?
- 20. Conclusion
1. Why Are You Interested In This Role?
In this question, the interviewer wants to understand your motivation for applying and how you can contribute to the bank.
“I am genuinely excited about this role because I believe my educational background, skills, and experience make me well-suited to drive business growth for the bank. As a relationship banker, I am confident in my ability to leverage my sales skills, upsell the bank’s products, and contribute to the bank’s success. Moreover, this opportunity allows me to grow personally, professionally, and financially while making a positive impact on a forward-thinking bank.”
2. What Are The Roles Of A Relationship Banker?
The interviewer wants to assess your understanding of the role and how you can handle the responsibilities effectively.
“As a relationship banker, my key responsibilities include assisting customers in opening checking and savings accounts, facilitating credit applications, and referring them to other finance specialists within the bank. I also handle credit and debt resolution for customers, perform data entry, and provide customer support using the bank’s software. With my experience in these roles, I am confident that I am the ideal candidate for this position.”
3. What Are The Qualities That A Relationship Banker Needs To Be Successful?
This question aims to uncover the qualities you possess that contribute to success in this role.
“To be successful as a relationship banker, attention to detail is crucial. Handling client finances demands flawless precision to prevent losses for both the client and the bank. Excellent customer service skills are vital as customer interaction is an integral part of the role. Additionally, proficiency in numbers is essential for effective client communication. Being engaging and friendly helps build trust with clients, enabling them to share their financial needs, allowing for tailored solutions. Good judgment is paramount in assessing client risk, and maintaining integrity is essential when dealing with sensitive information. Being reliable, accountable, and trustworthy will enable customers to place their trust in my advice. These are qualities I have honed throughout my career and I believe they will greatly benefit the bank.”
4. What Major Challenges Did You Face During Your Last Role? How Did You Manage Them?
This question assesses your problem-solving skills and how you handle challenges in the workplace.
“One of the significant challenges I faced in my previous role was dealing with clients who had exceedingly high expectations. With the advent of technology and the rise of fintech startups, customers expect faster service from banks. I encountered a client who applied for a credit facility and expected instant approval. They were accustomed to fast approvals from mobile application loans and anticipated a similar experience with the bank. I had to explain our bank’s approval process, which typically takes at least 48 hours. The client understood the situation and patiently waited. In today’s digital age, customers increasingly demand rapid service, while banks must adhere to necessary procedures to ensure due diligence. Managing these expectations can be a challenge for bankers in the current landscape.”
5. Describe Your Daily Routine As A Relationship Banker?
The interviewer wants to gain insight into how you structure your day and manage your responsibilities.
“I prefer to follow a well-defined daily schedule in my work as a relationship banker. On a typical day, I anticipate working with both current and new clients. I prioritize addressing existing client needs and collaborate with relevant colleagues to ensure their requirements are met. Additionally, I communicate progress to clients, outline the bank’s next steps, and request any necessary additional information. I also allocate time to meet new clients, understand their needs, and recommend products and services that align with their requirements. Occasionally, I spend time visiting clients to assess project financing and completion levels. Furthermore, I actively research industry trends and analyze competitor strategies to improve client experiences. This comprehensive approach enables me to provide exceptional service to our clients.”
6. Describe Your Experience Briefly
The interviewer wants to gauge your experience and how it can be applied to this role.
“I have amassed over eight years of experience in the financial services sector. My journey began in customer service, where I gained valuable insights into various banking products, services, and compliance regulations. This experience facilitated a smooth transition to relationship banking, where I have spent the past four years honing my selling skills and enhancing customer experiences. My experience equips me with the necessary expertise to excel in this role.”
7. What Kind Of Strategies And Mindset Are Required For This Role?
The interviewer wants to assess your understanding of the mindset and strategies necessary for success in this role.
“As a relationship banker, a shift in mindset from traditional banking is crucial. It requires transitioning from selling to serving. Today’s clients expect more than just a product or service; they seek personalized solutions to their problems. Therefore, it is essential to shift the focus from providing features to offering problem-solving solutions. Additionally, understanding and tapping into clients’ emotions strengthens the connection. Having a strategic approach to the services we offer and comprehending clients’ needs are key elements for success.”
8. What Is The Biggest Challenge That You Foresee In This Job?
The interviewer wants to know if you have researched the bank and understand the challenges inherent to this role.
“Considering the current circumstances, the pandemic’s impact on banking products and services poses a significant challenge. Clients have become more cautious and hesitant to adopt certain products. The decrease in the customer base due to job losses and the “great resignation” phenomenon has further affected banking relationships. Consequently, it will be essential to closely study individual client trends and offer tailored solutions that support their personal and business growth.”
9. How Do You Stay Motivated In Your Work?
This question explores your personal motivation and how you stay focused in your role.
“Maintaining motivation is a result of setting clear goals and working relentlessly to achieve them. I break down my goals into actionable tasks and diligently work towards completing them. Discipline plays a significant role in driving my motivation, as I understand that discipline often supersedes short-term motivation. Collaboration with colleagues to serve our clients and receiving positive feedback from clients further fuels my motivation. Witnessing how our relationship positively impacts their personal and business goals is incredibly rewarding.”
10. Describe A Time When You Failed In This Role And The Lesson You Learned?
The interviewer wants to assess your ability to learn from mistakes and grow from them.
“During my early days as a relationship banker, I encountered a situation where a client’s needs were not clearly expressed. I assumed I understood their requirements, but it turned out I had misinterpreted their expectations. From that experience, I learned the importance of asking probing questions and validating my understanding to ensure alignment. Now, I make it a priority to ask for clarification and provide a summary of what I’ve understood. This approach has proven effective in preventing misunderstandings and establishing trust with clients regarding their needs.”
11. Why Do You Feel You Are the Most Suited For This Role?
This question gives you the opportunity to highlight your unique strengths and why you are the ideal candidate.
“Based on the job description’s requirements and my personal attributes, skills, and experience, I firmly believe I am the perfect fit for this role. As a self-starter, I possess the confidence and sales abilities required to excel. Over the years, I have honed my communication and interpersonal skills, ensuring exceptional customer service. My adaptability in changing environments allows for quick integration and efficient delivery in this role.”
The interviewer wants to hear about your career accomplishments, particularly those relevant to the role.
“One of my proudest achievements in my career is consistently exceeding sales targets quarter after quarter. Achieving this milestone involved actively listening to client needs and suggesting appropriate financial products and services to address those needs. By offering complementary products that clients may not have been aware of, such as insurance services, I contributed to both client satisfaction and the bank’s success.”
13. As A Relationship Banker, How Will You Handle A Difficult Customer?
The interviewer wants to gauge your interpersonal skills and how effectively you can manage challenging customer situations.
“When facing a difficult customer, active listening without interruption is vital. Once the customer has expressed their concerns, I would assure them that I understand their issue and propose an actionable plan to address it, ensuring their satisfaction.”
14. How Will Your Former Colleagues Describe You?
This question enables the interviewer to gain insights into your work style and strengths.
“My former colleagues would describe me as a meticulous planner committed to achieving desired results. I possess goal-oriented characteristics and have a keen eye for even the smallest details.”
15. How Do You Determine A Client’s Needs?
The interviewer wants to assess your ability to identify and understand a client’s specific needs.
“To determine a client’s needs, I consider their existing products and services. Additionally, I ask probing questions to uncover any underlying challenges they may be facing. By understanding their requirements, I can recommend suitable solutions. Sometimes, I can even anticipate needs that clients may not be aware of, and proactively offer relevant products and services. This approach has resulted in successful sales and satisfied clients.”
16. Describe Your Communication Skills.
Given the importance of communication in this role, the interviewer wants to assess your ability to effectively convey information.
“I possess excellent written and verbal communication skills in English. I can articulate my thoughts clearly and concisely, ensuring effective and efficient communication. I prioritize understanding clients’ comprehension of the information I share and have not experienced any issues with miscommunication with either clients or colleagues.”
17. How Did You Grow In Your Previous Position?
The interviewer wants to understand the skills you developed in your previous role and how they align with the requirements of this role.
“In my previous role, I significantly developed my communication and interpersonal skills, which are essential in the relationship banking role. Additionally, I enhanced my selling skills through internal training programs offered by the bank. Combined, these skills make me a valuable addition to any relationship banking team.”
18. Why Do You Want To Work With This Particular Bank?
In this question, the interviewer aims to assess your knowledge of the bank and your interest in working for them.
“I am enthusiastic about the prospect of working with your bank because it is a leading institution in the financial services sector. I am impressed by the bank’s innovative product offerings and its ability to adapt to the evolving business landscape. Additionally, I appreciate the emphasis the bank places on its brand, employees, and customers.”
19. How Do You Plan Out Your Day?
Planning and organization are crucial skills for a relationship banker. The interviewer wants to understand how you manage your time and tasks.
“I prefer using a comprehensive calendar system to schedule my tasks. I record both one-time and recurring tasks to ensure I prioritize and complete them efficiently. I consult my calendar in the morning and evening to stay on top of my to-do list. Furthermore, I use this system to monitor my progress toward long-term goals by breaking them down into actionable steps and scheduling them in the calendar. This approach keeps me focused and ensures that I never lose sight of my responsibilities.”
These questions and sample answers will help you prepare for your banking interview. Remember to research the bank you are interviewing with and tailor your answers accordingly. Confidence and ample practice will increase your chances of acing the interview. For more information on relationship banking, check out Six Minute Dates.